Privacy Policy

At TeeWalt, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we handle and protect the information you provide while using our website. Our goal is to ensure that your personal information remains secure and is used responsibly.

1. Collection of Personal Data

1.1 Log Files

  • When you visit TeeWalt without registering or actively submitting information, we automatically collect data via your browser to help us serve you better. This includes:
    • Your IP address.
    • Date and time of your request.
    • Time zone difference from Greenwich Mean Time (GMT).
    • Name of the requested file.
    • Access status/HTTP status code.
    • Volume of data transferred.
    • Referral page.
    • Your operating system and interface.
    • Browser type, language, and version.
  • This data is essential for displaying our website and is also used to ensure user-friendliness, stability, and security.

1.2 Cookies

  • We use cookies on our site to enhance your browsing experience and make our website more effective. Cookies are small data blocks placed on your device by your web browser while you browse our website.
  • Types of cookies we use:
    • Session Cookies: These are temporary and are deleted when you close your browser. They help store information like login details and language settings.
    • Persistent Cookies: These remain on your device for a set period and are used each time you visit our site.
    • Third-party Cookies: Our partner companies may also place cookies on your device. These cookies gather information about your use of our website in a pseudonymized form, using an identification number.
  • You have the option to delete or block cookies in your browser settings, but this may impact the functionality of our website.

2. Ordering from TeeWalt / User Account

2.1 Ordering Process

  • To place an order, we require personal data necessary for contract completion. Mandatory data is marked accordingly; other information is voluntary.
  • You can either enter your data for one-time use or create a password-protected user account for future purchases. Account and data can be deactivated or deleted at any time.
  • The order process is encrypted using TLS technology to prevent unauthorized access.
  • Payment Processors:
    • PayPal: Payments are processed by PayPal, and their privacy policy can be found here.
    • Stripe: Payments via Debit/Credit card are processed by Stripe, and their privacy policy is available here.
  • We also share your order and address data with various carriers for delivery purposes.
  • Legal bases for processing personal data in order processing include contract performance and legitimate interests. We are required to store your order, address, and payment data for ten years due to commercial and tax regulations.

2.2 Google Maps Autocomplete

  • We use Google Maps Autocomplete for address completion, which may involve geo-localization using your IP address.
  • Data collected includes those mentioned in Section 1 and is processed regardless of whether you have a Google account.
  • Google’s privacy policy is available here, and the terms of use for Google Maps/Google Earth can be found here.

2.3 Mailchimp for Feedback Emails

  • Post-order, we use Mailchimp to request product ratings, aiming to improve our services.
  • Your email address, name, order number, product types, and a unique ID are shared with Mailchimp for this purpose.
  • You can object to this data use by clicking the unsubscribe link in each email.

2.4 Google Customer Reviews

  • We use Google Customer Reviews for feedback about our services and products.
  • Post-order, you can permit Google to use your email address to request a review.
  • Google’s privacy policy can be found here.

2.5 TrustPilot Reviews

  • We use TrustPilot for customer reviews, sharing your email, name, and a reference number.
  • TrustPilot’s privacy policy is available here.

3. Communication with TeeWalt

3.1 Establishing Contact

  • When you contact us (via form, email, social media, or phone), we process your data to handle your inquiry and for advertising purposes.
  • We use Freshworks and Hootsuite Media to manage and process these communications.
  • The legal basis for this processing is our legitimate interests, or contract performance if contact aims to conclude a contract.

3.2 Live Chat

  • We use Freshworks for live chat support on our website, collecting device and usage information.
  • Freshworks’s privacy policy is available here.

4. Processing of Data for Web Analytics

4.1 Google Analytics

  • Our website uses Google Analytics for web analysis. It involves cookies that analyze your use of our site.
  • The information generated is usually sent to and stored on a Google server. IP anonymization is activated on our site.
  • The data collected includes usage details and is processed to compile reports on website activity and internet use.
  • You can prevent cookie storage via browser settings or by downloading the Google Analytics opt-out browser plugin here.
  • The legal bases for using Google Analytics are your consent and our legitimate interests.
  • Third-party information: Google LLC, with further details available here, here, and here.

4.2 Hotjar

  • We use Hotjar for website analytics, tracking movements on our site to evaluate user interaction.
  • Information collected includes device data and behavior on our website, processed by Hotjar Ltd. in Ireland.
  • Data is not used to identify individual users and is stored for 365 days.
  • You can opt-out of Hotjar tracking by adjusting browser settings or via Hotjar’s privacy policy.

This concludes Part 1 of the TeeWalt Store Privacy Policy. The following parts will cover more aspects of our data processing practices, including advertising activities, online advertising, and your rights regarding your personal data.

5. Advertising Activities by TeeWalt

5.1 Newsletter

  • If you subscribe to our newsletter, we use your email address to send you updates about products, offers, and promotions.
  • The subscription process involves a double opt-in procedure for confirmation.
  • You can revoke your consent to receive the newsletter at any time. Unsubscribe options are included in every newsletter email or by contacting [email protected].
  • We use Mailchimp for sending and analyzing the newsletter. The analysis includes tracking user behavior to improve newsletter content.
  • Legal bases for processing are your consent and our legitimate interests.

5.2 Product Recommendations

  • As a TeeWalt customer, we may use your email to send product recommendations based on your previous orders.
  • These recommendations are sent only if you did not opt-out during the order process.
  • You can object to receiving these recommendations at any time without incurring any costs. Unsubscribe options are included in every email or by adjusting your account settings.
  • We use Mailchimp for sending and analyzing these recommendations.
  • The legal basis for processing is our legitimate interests.

6. Usage-based Online Advertising

6.1 Google Ads Conversion Tracking and Remarketing

  • We use Google Ads to promote our offers on external websites and measure the success of our advertising campaigns.
  • Google Ads uses cookies to track parameters such as ad impressions or clicks.
  • If you visit our website via a Google ad, Google Ads stores a cookie on your device.
  • Google Ads remarketing allows us to show our ads to you on other websites after visiting our site.
  • You can prevent participation in this tracking by adjusting your browser settings or by opting out via Google’s Ads settings.
  • The legal bases for processing are your consent and our legitimate interests.

6.2 Facebook Custom Audiences and Conversion Tracking

  • We use Facebook Custom Audiences for interest-based advertising on Facebook.
  • Facebook receives information about your website visit, which can be linked to your account if you are registered with Facebook.
  • The Facebook Pixel tracks user behavior on our site for advertising purposes.
  • Facebook Conversion Tracking measures the effectiveness of our Facebook ads.
  • The legal bases for processing are your consent and our legitimate interests.

6.3 Pinterest Conversion Tracking

  • Our website employs Pinterest Tag for conversion tracking.
  • This technology helps us understand user actions on our website after clicking on our Pinterest advertisements.
  • Pinterest provides aggregated and anonymous analysis of conversions, without revealing individual identities.
  • You can disable this tracking by adjusting browser settings or through Pinterest’s opt-out options.
  • The legal basis for processing is your consent.

6.4 Bing Ads Conversion Tracking and Remarketing

  • Bing Ads Conversion Tracking helps measure the success of our ads on Bing and Yahoo.
  • Microsoft’s UET tag on our website collects pseudonymous data about visits and usage.
  • Bing Ads remarketing allows us to show ads on other sites after visiting ours.
  • You can disable Bing Ads tracking by adjusting browser settings or via Bing’s opt-out options.
  • The legal bases for processing are your consent and our legitimate interests.

This concludes Part 2 of the TeeWalt Store Privacy Policy. Part 3 will continue to jump into into additional aspects of our data processing practices, including further information on usage-based online advertising and the rights you hold concerning your personal data.

6.5 LinkedIn Advertising

  • We use LinkedIn’s advertising services to target our ads to relevant audiences on LinkedIn platforms.
  • LinkedIn uses cookies and similar technologies to track user interactions with our ads and website.
  • You can opt-out of LinkedIn’s targeted advertising by adjusting your LinkedIn settings or your browser settings.
  • The legal basis for using LinkedIn Advertising is our legitimate interest in targeted advertising.

6.6 Twitter Advertising

  • Twitter Advertising allows us to display targeted ads to users on Twitter.
  • Twitter tracks interactions with our ads and website using cookies and similar technologies.
  • Users can adjust their Twitter ad preferences or use browser settings to opt out of tracking.
  • The legal basis for this processing is our legitimate interest in reaching a broader audience through targeted advertising.

7. Your Data Protection Rights

  • Right to Access and Rectify: You have the right to request access to and rectification or erasure of your personal data.
  • Right to Restrict Processing: You can request the restriction of processing of your personal data under certain conditions.
  • Right to Data Portability: Where applicable, you have the right to data portability.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
  • Right to Withdraw Consent: If you have given consent for specific processing activities, you have the right to withdraw this consent at any time.

8. Data Sharing and Third Parties

  • We share your personal information with authorized service providers who perform services on our behalf, such as payment processing, order fulfillment, and customer service.
  • We may also share your information with business partners for promotions, contests, or joint marketing activities.
  • In certain legal situations, we may disclose your information in response to a subpoena, law enforcement request, or other legal obligations.
  • Your data may also be shared in the event of a substantial corporate transaction, such as a merger or sale of our business.

9. Data Security Measures

  • We implement reasonable security measures to protect your data, including SSL technology for data transmission.
  • However, no method of transmission over the Internet or electronic storage is completely secure.

10. Children’s Privacy

  • Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13.

11. International Data Transfers

  • Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
  • We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

12. Changes to This Privacy Policy

  • We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
  • You are advised to review this privacy policy periodically for any changes.

13. Contact Us

  • If you have any questions or concerns about this privacy policy or our data practices, please contact us at [email protected].

Thank you for taking the time to understand our commitment to protecting your privacy. At TeeWalt, we are dedicated to maintaining the trust and confidence of our customers by handling personal information responsibly and with respect.