Payment and Refund & Returns Policy

At TeeWalt, we strive to ensure a easy and secure shopping experience. Our payment policy is designed to be straightforward and customer-friendly.

  1. Payment Methods: TeeWalt accepts a variety of payment options to accommodate our customers’ preferences. These include major credit cards, PayPal, and payments through Stripe. This flexibility ensures that you can choose the most convenient method for you.
  2. Secure Transactions: Your financial security is paramount. All transactions are encrypted and processed through secure gateways. We employ SSL (Secure Socket Layer) technology to protect your data and prevent unauthorized access. Rest assured, TeeWalt does not store your credit card details, making sure your financial data remains private and secure.
  3. Order Confirmation: Upon completing your purchase, you will receive an order confirmation via email. This will include your order details, payment information, and a unique order number. Keep this information handy for future reference or if you need to contact customer service.
  4. Pricing and Currency: All prices are listed in US dollars. The final amount charged may vary based on currency exchange rates and bank fees if you’re shopping from outside the United States. TeeWalt is not responsible for these additional charges.
  5. Sales Tax: Applicable sales tax will be added to your order total. This depends on the shipping destination and will be calculated at checkout.
  6. Order Changes and Cancellations: We understand that you might change your mind after placing an order. You can modify or cancel your order within 2 hours of placing it. After this period, your order will be locked for processing and cannot be altered. To request a change or cancellation, email us promptly at [email protected] with your order number.

Refund & Returns Policy

TeeWalt is committed to making sure customer satisfaction. While we hope you love your purchase, we understand that sometimes issues arise. Our refund and returns policy is designed to address these concerns fairly and efficiently.

1. Cancellation and Modification:

  • Timeframe: You can cancel or modify your order within 2 hours of placing it.

Process: To request a change, email [email protected] with your order number and desired modification. We’ll confirm once the change has been made. However, we cannot guarantee changes after the order has been placed, so please select your items carefully.

2. Replacement & Refund:

Replacement Policy: We prioritize customer satisfaction and understand that receiving a defective item can be frustrating. In such cases, we offer a replacement instead of a return. If you receive a defective item, you don’t need to return it; we will resend a replacement free of charge.

No Return Policy: We do not offer returns due to the customized nature of our products and for hygiene reasons.

Refund Eligibility: Refunds are issued under specific circumstances:

  • The item is significantly different from the description or sample shown.
  • The item is damaged due to our factory’s fault or during shipping.

You received an incorrect item.

  • Partial Refunds: In other cases not mentioned above, we may offer a partial refund, excluding shipping fees.
  • Advertised Images vs. Actual Item: Please allow for a 20% difference between the advertised images and the actual item, particularly in terms of color, which may vary due to lighting during photo shooting or monitor displays.

3. Filing a Claim:

Required Information: To file a claim, send an email to [email protected] with the following:

  • Order number.
  • Video/photo of the defective product.
  • Full delivery address.
  • Contact telephone number.

Photographic Evidence: If your claim involves a printing error, include photos of the error. For print size or placement issues, include a measuring tape or ruler in the photos of the affected garments.

4. Review and Resolution:

  • Review Process: Our support team will review the photos/videos of the defective item.
  • Resend Policy: If eligible, we will resend the product at no additional cost.
  • Refund in Rare Cases: In rare cases where a replacement is not practical, we will reimburse the full cost of the eligible product, including shipping costs.

Incorrect Address:

  • Customer Responsibility: If an order is shipped to an incorrect address due to customer error, we are not responsible for delivery to the wrong address or if it’s returned to the sender.
  • Replacement Cost: The customer must cover the cost of ordering replacement items.

5. Order Issues Due to Customer Error:

In cases where incorrect details (like the wrong size or color) are provided by the customer, TeeWalt is not liable for these errors. However, we encourage customers to contact us immediately if they notice a mistake in their order.

6. Product Variations:

Due to the nature of online shopping, slight variations in color, size, and design may occur. These are not considered defects. We strive to present our products accurately, but minor differences from the displayed image are possible due to screen settings and lighting conditions during photography.

7. Lost or Stolen Packages:

TeeWalt is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, TeeWalt will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Additional Policies

  1. Quality Guarantee:
    • We stand by the quality of our products. If you encounter a quality issue that is our responsibility, we will address it according to our replacement and refund policy.
  2. Customer Service Commitment:
    • Our customer service team is dedicated to making sure your satisfaction. If you have any questions or concerns about your order, payment, or our refund and return policies, please don’t hesitate to contact us at [email protected]. We aim to respond promptly and resolve any issues efficiently.
  3. Dispute Resolution:
    • In the event of a dispute regarding a return, refund, or replacement, we ask customers to provide detailed information about the issue. Our team will review the case thoroughly and make a decision in accordance with our policies.
  4. Feedback and Suggestions:
    • We value customer feedback and are always looking to improve our products and services. Please feel free to share your experience with us. Your suggestions help us serve you better.
  5. Policy Updates:
    • TeeWalt reserves the right to modify and update these policies as needed. Customers are advised to review the policies periodically for any changes. Continued use of our services after any such changes constitutes acceptance of the new terms.
  6. Contact and Support:
    • For any inquiries regarding our payment and refund & returns policies, or for assistance with any other matter, please contact us at [email protected]. Our customer service team is committed to providing the highest level of support and will do everything we can to assist you.

At TeeWalt, we aim to offer not just high-quality Disney themed products but also a shopping experience that is smooth, secure, and customer-centric. We understand the importance of clear and fair policies in building trust and maintaining long-lasting relationships with our customers. Your satisfaction is our top priority, and we are always here to assist with any queries or concerns.

Thank you for shopping with TeeWalt. Your support and trust in our store are immensely appreciated. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.